Privacy and Refund Policies
What information we will need from you
In order to process a booking and take payment from you the information that we will need is -
Contact information - your name, mailing address, phone and email address.
Payment information – card details and billing address.
How we protect and store personal information
We store your contact information on our business computers, which can only be accessed by authorised employees. We will not store any of your financial details.
How we use the personal information we collect
We collect contact information in order to let you know about any bookings that you have made with us and also to inform you about future events that WildWise will be running.
We collect personal payment information in order to take payment for any bookings made with us.
We will use your personal information to:
- process bookings and send you details about the events you have booked on;
- process payments for the bookings that you have made;
- send you a yearly postal mail out and regular (every 6 weeks) emails with details about our courses and events.
How we share personal information with other parties
We will not share any of your information with anybody.
In case of cancellation by client
If a booking on a WildWise event is cancelled by the client (for any reason) the following cancellation charge will arise:
a) Cancellation more than 4 weeks before the WildWise event starts the deposit is forfeited. Any payments made over and above the deposit will be refunded in full.
b) Cancellation less than 4 weeks before the WildWise event the full course fee is payable.
The client acknowledges that it is reasonable for such penalties to arise given the need for WildWise to make preparations for an event substantially in advance of the date of the event.
In case of cancellation/alteration of an event by WildWise
A WildWise event is, by its very nature, at the mercy of natural variables, including the weather. Whilst every reasonable effort is made to deal with such contingencies there may be occasions when WildWise, through no fault of its own, is forced to cancel an event before it starts but at short notice. In these circumstances the client will be offered the option of the full return of monies paid, or the opportunity to participate in a comparable event on another date.
Similarly there may be occasions when, for no fault of its own, WildWise is forced to bring a event to an early close. In these circumstances the client will be offered the opportunity to participate in an event of comparable duration to the time lost, at no extra cost.
A WildWise event is in part a social event and benefits from the presence of a critical number of persons. If WildWise, in its absolute discretion and without need to give reasons, determines that a critical number will not be present it reserves the right to cancel an event at short notice. In these circumstances the client will be offered the option of the full return of monies paid or the opportunity to participate in a comparable event on another date.
The client acknowledges that all the circumstances in which WildWise may be forced to alter or cancel an event resulted from factors beyond WildWise’s control. In return for WildWise undertaking to give the maximum amount of notice that circumstances allow, the client accepts that WildWise is not liable for any losses arising as a result of cancellation or alteration.
Contacting us or any questions
If you would like to amend or update your contact details with us or If you have questions or concerns regarding these policies, please contact us at:
WildWise Events Ltd, Dartington Space, Dartington Hall, Totnes, TQ9 6EN
01803 868269 / firstname.lastname@example.org